Develop a deep understanding of the importance of empathy in experience design
Experience Design Facilitation
Acquire facilitation skills to lead teams through the experience mapping and design thinking process to develop innovative solutions to relevant problems.
Develop the ability to gather observational and qualitative data related to needs of experience participants (e.g., customes, employees, etc.)
Experience Data Analysis
Become adept at analyzing qualitative data to identify relevant trends. Use data to identify aspects of the experience journey that need promotion and/or improvement.
Develop a visual communication toolkit to better convey data driven experience strategy proposals