Experience Design and Management

Managing within the Experience Economy

Managing within the Experience Economy
Develop knowledge and understanding of how to apply experience economy frameworks to the management functions of planning, organizing, and leading as face-to-face experience providers and managers.
 Hours3.0 Credit, 3.0 Lecture, 0.0 Lab
 PrerequisitesFor Experience Design and Management majors only.
 ProgramsContaining EXDM 403
Course Outcomes: 

Management Principles

Have a basic understanding of management principles: planning, organizing, controlling and leading.

Topics in the Experience Economy

Understand situational leadership, service quality and six sigma, developing an outward mindset, soft skills, and division of responsibilities.

History of Management

Basic knowledge and understanding of the history of management.


Operate in customer experience management and managing teams.